FAQ’s spiderArm questions and support

what is spiderArm?

  • a complete interchangeable system with two base units- the ipad stand
  • use 1, 2 or 3 arms for perfect positioning & ergonomic comfort
  • versaMount™ 3-way base mount off ers c-clamp, surface & wall mount options
  • surfaceMount™ 2-way base for surface & under the cabinet mount
  • engineered construction for commercial & professional use
  • the safe & easy way to use & adjust your iPad 2™ hands-free
  • works with the best iPad apps

which credit cards do you accept?

  • VISA, MasterCard, Discover, American Express, Union Pay & JCB
  • payment for all orders is payable in US dollars only

do you charge sales tax?

  • depending on your location applicable sales taxes are charged at the point of delivery
  • by placing an order, the buyer accepts responsibility to pay all sales taxes & duties applicable in their local area of receipt

do you ship international orders?

  • We can ship the best stand for ipad to virtually any address in the world
  • When you place an order, our website will estimate shipping charges & delivery dates
  • for most countries we offer economical International POST or faster FEDEX shipping options.
  • Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
  • Please also note that the shipping rates are weight and dimensionally based.
  • The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
  • Prepayment is required by credit card on all orders for iPad 2 accessories
  • Note > additional charges for taxes, duty & handling may be collected at delivery
  • Shipping date and shipping charges will be confirmed immediately via e-mail!

important >

  • check with your country’s Customs office to see if they permit the shipment of our products
  • international buyers are wholly responsible for any import licensing requirements, custom duties, and import restrictions
  • it’s the buyer’s responsibility to ascertain destination country laws, regulations, and customs prior to ordering

how long does it take to ship?

  • most orders are shipped within 48 hours!
  • 100% satisfaction > 100% Secure
  • all shipments sent via Federal Express or International Postal Service

how fast will my order arrive?

  • are energies are concentrated on quick shipment- all economy orders ship within 48 hours!

how do I place an order?

  • for quickest shipment place your order online
  • spiderArm… top choice in iPad and accessories

do you share my personal information?

  • integrity is the cornerstone of the spiderArm™ Ltd privacy policy
  • spiderArm™ respects the privacy of its customers
  • information will never be shared in any way for any purpose
  • our site is 100% certified secure & private to the highest standards available
  • all confidential information is protected

is your website secure?

  • orders are transacted with the utmost security- using the strongest security technologies
  • Secure Sockets Layer (SSL)- all transactions are encryption-protected to ensure privacy
  • all information is sent as code so it cannot be read in transit
  • our site is certified secure by global certification authorities
  • all confidential information is protected
  • you can be confident that your orders are transacted with the utmost security
  • we use the strongest security technologies- so you can feel confident & safe about your order!
  • Secure Sockets Layer (SSL) technology encrypts your personal information- no one can intercept or use it fraudulently
  • all transactions are encryption protected to ensure security and privacy
  • we have security measures in place to protect the loss, misuse, and alteration of the information under our control
  • our secure Credit Card system is the most advance level of secure credit card service available
  • verity the security of your connection when you are ordering check in the top of your browser window,
    the prefix http: will be replaced with https: in the address field of your browser when you enter the ordering process

what’s the spiderArm™ warranty?

  • we are proud to support you with a manufacturers warranty against materials & workmanship
  • if you receive a defective item from spiderArm, we will replace at no charge within 30 days of shipment
  • warranty or liability coverage is not extended to products which are used improperly, abused or modified

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